Getting Started

It's easy to get yourself and your Q-SYS system registered with Q-SYS Reflect Enterprise Manager.

Tip: Go to https://uptime.reflect.qsc.com to see the current status of the Q-SYS Reflect servers and see availability percentages and service interruptions over time. You can also set up email notifications based on service downtime.

Sign In

  1. When prompted, sign in with your QSC account. If you do not have a QSC account, click Sign Up Now to create one.
  2. After registering your QSC account, you will receive a verification email. Click Confirm my account to verify.

Note: QSC accounts must be registered using a business email domain. Generic email domains such as Gmail, Outlook, Hotmail, Yahoo, and AOL are not valid for use with Enterprise Manager registration.

Register with Enterprise Manager

  1. Specify the number of Systems (Cores) and Peripherals for Enterprise Manager to monitor.
  2. Select a subscription tier – Basic, Standard, or Professional. For more information, see Enterprise Manager Subscriptions.
  3. Click Order Now.
  4. Provide the required profile, contact information, and payment information to complete the registration. If you have additional Technical contacts or Billing contacts, enter that information. (The contact email domain must be the same as yours.)
  5. On the Reflect Subscription page, copy your Subscription ID, and then click Go to Enterprise Manager.
  6. From the navigation menu, click Organizations > New Organization.
  7. Specify an Organization Name (for example, your company name), paste your Subscription ID, and click Create.
  8. Select your new Organization from the table. You'll see that your first Site has automatically been created. Click Rename to give a proper name to your first Site.

Tip: See Overview to learn about the relationship between Organizations, Sites, and Systems.

If you added a technical contact to your account during initial registration, this person is granted access to your Reflect Subscription page only. If you would also like this person to have technical access to configure Systems within Enterprise Manager, complete these steps:

  1. On the Organizations page, click the Invites tab.
  2. Click + Invite Owner.
  3. Enter your technical contact's email address and provide a custom message.

Prepare the Q-SYS Core for Monitoring

Install Q-SYS Designer Software 8.2.0 or higher on all Systems that you intend to monitor with Enterprise Manager. Then, follow the steps in these sections. Before proceeding, open Q-SYS Core Manager by typing the Core's IP address into a web browser.

Enterprise Manager requires that your Q-SYS Core can securely access the Q-SYS Reflect Cloud servers.

  1. From the Core Manager menu, click Network Settings.
  2. Click Edit to modify the values. Consult your IT administrator and enter the appropriate IP Address, Net Mask, and Gateway to enable Internet access for the Q-SYS Core.
  3. Enable DNS. DNS servers are available from your IT administrator, or you can use public DNS servers such as those provided by Google (8.8.8.8 and 8.8.4.4).
  4. Click Save.

For more information, see the Network > Basic topic.

Time Synchronization helps to ensure that logs across multiple systems can be compared accurately.

  1. From the Core Manager menu, click Date & Time.
  2. Click Edit.
  3. Enable Time Synchronization and specify valid NTP servers. NTP servers are available from your IT administrator, or use time1.google.com and time2.google.com.
  4. Click Save.

For more information, see the Network > Date & Time topic.

Access Control enables secure, user name and password authentication for access to Core Manager.

  1. From the Core Manager menu, click Users.
  2. Click Enable Access Control, and follow the on-screen instructions to create an Administrator user for your Core.
  3. Log back into the Core with your new credentials.

For more information, see the Access Management > Users topic.

Disabling unnecessary services on all network interface ports helps to harden the Core from an IT security perspective.

Note: The Q-SYS Core uses an outbound connection on port 443 (HTTPS and WSS) to connect with the Q-SYS Reflect cloud. Since this is a standard IT device connection, additional network or firewall configuration should not be necessary.

  1. From the Core Manager menu, click Network Services.
  2. Click the Management tab, and then click Edit.
  3. For the LAN interface with Internet access, deselect all services except for Q-SYS Designer Communications - Secure.
  4. Click Save.

For more information, see the Network > Services topic.

Register the Core with Enterprise Manager

  1. From the Core Manager menu, click Reflect.
  2. For Core Access, define the maximum role permitted to Enterprise Manager when communicating with this Core:
    • Administrators can view and modify all Core settings and features, deploy design files, and update Core firmware. They can also launch pin-protected User Control Interfaces (UCIs) without entering a PIN.
    • Technicians have the same access as Administrators, but without the ability to manage Core users. They can view Core users, but cannot enable or disable Access Control or create, edit, or remove users.
    • Viewers can view all settings and launch PIN-protected UCIs (with the appropriate PIN). They cannot edit any settings, preview audio files from the Files page, or download system information from the Utilities page.

    Note: Administrators and Technicians can also enable user access for the External Control Protocol and File Management Protocol. These permissions are set in Q-SYS Administrator using separate user PINs specifically for these purposes.

  3. Click Start Registration.
  4. Click Copy to copy the authorization code.
  5. Return to Enterprise Manager and navigate to the Site to which you want to add this Core.
  6. Click Add Core and paste the Authorization Code.
  7. Click Add.

The Core is now registered with Enterprise Manager.

Technical and Billing Contact Initial Sign-Up

If your Administrator has designated you as a Technical or Billing Contact, follow these steps.

  1. From the invitation email, click Sign In.
  2. Sign in with your existing QSC account using the same email from which you received the invitation or, if you do not have a QSC account, click Sign Up Now to create one.

    Note: QSC accounts must be registered using a business email domain. Generic domains, such as Gmail, Outlook, Hotmail, Yahoo, and AOL, are not valid for use with Enterprise Manager registration.

  3. On the MyQSC page, click the Enterprise Manager icon. (MyQSC is also accessible at qsc.com/login)
  4. On the Subscription page, click Go To Enterprise Manager.

If you are a Billing Contact, the initial sign-up is complete. Technical Contacts, proceed to the next step to confirm Site invitation.

  1. From the email inviting you to a Site (sent from your Administrator), click Accept Invitation.
  2. You are redirected to the Enterprise Manager dashboard, where your Organization and Site (to which you were invited) are now visible.